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Knowledge Base (27)

  1. Re-Queuing a Chat session

    Answer: Environment: Chat, Business Rules Oracle B2C Service Resolution: You can use rule states to requeue a Chat Request after a certain number of seconds. Let's suppose you would like a Chat assigned to...

  2. Table okcs_stg_question content being purged

    Answer: Environment: Knowledge Advanced Resolution: The visible configuration item, OKCS_PURGE_DAYS, controls the purging of OKCS (Knowledge Advanced) tables.  The table, "okcs_stg_question", is...

  3. Milestones and Milestone_Instances tables

    Answer: Environment: February 2015 Console Resolution: If you recently upgraded to the February 2015 version, you will be able to view canned milestones "Resolution Due" for an incident after a new...

  4. Requesting data export from our site

    Answer: Environment: Data Export, Data Dump Oracle B2C Service, All versions Resolution: There are two types of data export requests: 1 - Final Contract Cancellation 2 - Separately purchased data export...

  5. Mandatory requirements for SSO implementations

    Answer: Environment: SAML 2.0 Single Sign-On (SSO) Resolution: The following steps are required when implementing SSO. Add fingerprint of signing certificate to configuration setting SAML_20_SIGN_CERTS. A...
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Documentation (54)

  1. Link to a URL

    Replace grouping operators with new attributes is aged over 60 and the claimant is a woman After (grouping operators replaced with new Last Updated: 04/22/2024

  2. Link to a URL

    Get a date and time by adding or subtracting a specified number of minutes to another date and time the parking meter expires = the time 60 minutes after the datetime that the parking fee was paid Last Updated: 04/22/2024

  3. Link to a URL

    Rule Expressions has been on a particular web page for 60 seconds. In this case, the condition is that the visitor has Last Updated: 06/13/2023

  4. Link to a URL

    Create the Incident Milestones Report (sysdate(), incidents.rel_due))*-1)/ 60 ,0)) Initial Response Due incidents.rel_due Time Remaining if Last Updated: 09/09/2022

  5. Link to a URL

    Create the Incident Milestones Report (sysdate(), incidents.rel_due))*-1)/ 60 ,0)) Initial Response Due incidents.rel_due Time Remaining if Last Updated: 02/22/2024
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