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Knowledge Base (59)

  1. Configurations EGW_MAX_PER_ADDRESS and EGW_MAX_MSG_DURATION explained

    Answer: Environment: Emails, Oracle B2C Service, all versions Resolution: Below is a description for the EGW_MAX_PER_ADDRESS and EGW_MAX_MSG_DURATION setting's functionality and examples of...

  2. 'black out' period for UPGRADE site: xyz__upgrade KA Search crawl&index jobs schedule before cutover to Prod site

    Answer: Environment: Knowledge Advanced for Oracle B2C Service  Resolution: There is a 24-hour 'black out' period for UPGRADE site: xyz__upgrade KA Search crawl&index jobs schedule before...

  3. Notifying staff of tasks due for completion

    Answer: Environment: Tasks, Business Rules Oracle B2C Service Resolution: When you first assign a task to a staff member, that staff member receives a Task Assigned notification at the console.  The...

  4. Rules are not escalating incidents as soon as they should

    Answer: Environment: Oracle B2C Service, Business Rules Resolution: Below are a few things to help troubleshoot when incidents are not escalating as soon as they should: Dbstatus Utility One...

  5. Chat Maintenance

    Answer: Environment: B2C Service Chat, Chat Maintenance Oracle B2C Service Resolution: The B2C Service Chat is a single-version service that is updated without user impact. Product Development will regularly...
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Documentation (107)

  1. Link to a URL

    What's New In Intelligent Advisor? Skip To Main Content Account Settings Logout Logo placeholder Account Settings Logout Filter: All Files Submit Search What's New In Intelligent Advisor? This topic provides a brief outline of new or... Last Updated: 10/20/2024

  2. Link to a URL

    B2C Service Compatibility Skip To Main Content Account Settings Logout Logo placeholder Account Settings Logout Filter: All Files Submit Search B2C Service Compatibility Intelligent Advisor interviews can be deployed through... Last Updated: 08/22/2024

  3. Link to a URL

    Intelligent Advisor Documentation Library Skip To Main Content Account Settings Logout Logo placeholder Account Settings Logout Filter: All Files Submit Search Intelligent Advisor Documentation Library August 2024 (Release 24C) G12187-03... Last Updated: 10/20/2024

  4. Link to a URL

    Intelligent Advisor 文档库 跳到主内容 帐户 设置 登出 徽标 placeholder 帐户 设置 登出 筛选器： 所有文件 提交搜索 Intelligent Advisor 文档库 2024 年 2 月（版本 24A） F92139-01 Oracle Copyright Statement 版权所有 © 1994，2024，Oracle 和/或其关联公司。 Last Updated: 04/30/2024

  5. Link to a URL

    Intelligent Advisor 文件庫 跳到主要內容 帳戶 設定 登出 標誌 placeholder 帳戶 設定 登出 篩選條件： 所有檔案 提交搜尋 Intelligent Advisor 文件庫 2024 年 2 月 (版次 24A) F92139-01 Oracle Copyright Statement 著作權所有 © 1994，2024，Oracle 和 (或) 其關係企業。 Last Updated: 04/30/2024
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