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Knowledge Base (88)

  1. Customizing the Live Media Bar

    Answer: Environment: Not version specific, Live Media Bar Resolution: Stats can only be displayed in reports.  You can customize what the Agent sees in these repo r ts by modifying the Chat Workspaces...

  2. Zooming bar grayed out. Zooming in Reports compared to zooming in the Incident Workspace.

    Answer: Environment: All versions of CX Resolution: In the lower right corner of the console, by design, there is a slider which allows users to zoom in and out when working with reports. This is only...

  3. Changing the interface name displayed in the title bar

    Answer: Environment Interfaces, Site Management, .NET console Oracle B2C Service Resolution To change the name of your interface as it appears in the title bar of your .NET console, use the steps below: From...

  4. How to Access Configuration Assistant

    Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see  Answer ID 12490: Accessing My Services and...

  5. How to Run the .NET Console in the latest Microsoft Edge Version

    Answer: Environment: Oracle B2C Service versions 19C and newer. * Resolution: By default the latest versions of Microsoft Edge will not install or update a ClickOnce application such as Oracle...
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Documentation (754)

  1. Link to a URL

    Live Media Bar real time through typed conversation. Live Media Bar With the Live Media bar , you can log in, log Last Updated: 06/16/2022

  2. Link to a URL

    Chat Live Media Bar Using the Agent Browser User Interface Search Home Using Chat Chat Live Media Bar After Chat Last Updated: 09/09/2022

  3. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 09/09/2022

  4. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 08/19/2024

  5. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 06/16/2022
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