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Knowledge Base (88)

  1. Customizing the Live Media Bar

    Answer: Environment: Not version specific, Live Media Bar Resolution: Stats can only be displayed in reports.  You can customize what the Agent sees in these repo r ts by modifying the Chat Workspaces...

  2. Changing the interface name displayed in the title bar

    Answer: Environment Interfaces, Site Management, .NET console Oracle B2C Service Resolution To change the name of your interface as it appears in the title bar of your .NET console, use the steps below: From...

  3. Zooming bar grayed out. Zooming in Reports compared to zooming in the Incident Workspace.

    Answer: Environment: All versions of CX Resolution: In the lower right corner of the console, by design, there is a slider which allows users to zoom in and out when working with reports. This is only...

  4. How to Access Configuration Assistant

    Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see  Answer ID 12490: Accessing My Services and...

  5. Oracle Cloud Customer Connect

    Answer: Environment : Oracle Cloud Customer Connect (OCCC) Customer Forum / Community Resolution: Oracle Cloud Customer Connect is a community gathering place for members to interact and collaborate on...
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Documentation (751)

  1. Link to a URL

    Live Media Bar real time through typed conversation. Live Media Bar With the Live Media bar , you can log in, log Last Updated: 06/16/2022

  2. Link to a URL

    Chat Live Media Bar Using the Agent Browser User Interface Search Home Using Chat Chat Live Media Bar After Chat Last Updated: 02/02/2025

  3. Link to a URL

    Status Bar Status Bar Status Bar add-ins are custom controls which can be created and added to the status bar Last Updated: 02/08/2023

  4. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 09/09/2022

  5. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 12/16/2024
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