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Knowledge Base (780)

  1. Exporting reports into another format for analysis

    Answer: Environment: Exporting Report Data Oracle RightNow Analytics Cloud Service Resolution: It is possible to export report information from the Oracle B2C Service application into a format that can...

  2. Oracle Cloud Customer Connect

    Answer: Environment : Oracle Cloud Customer Connect (OCCC) Customer Forum / Community Resolution: Oracle Cloud Customer Connect is a community gathering place for members to interact and collaborate on...

  3. Rebuilding your local / application cache

    Answer: Environment: Personal Settings Resolution: You can remove the local cache entries and obtain new copies from the server without having to exit the Oracle B2C Service application and...

  4. Creating standard responses for incidents and chat requests

    Answer: Environment: Standard Text Messages, Standard Response Text Oracle B2C Service, All versions Resolution: Oracle B2C Service allows you to create standard text responses that your staff can use...

  5. Setting up a new workspace

    Answer: Environment: Getting Started with Workspaces Oracle B2C Service Resolution: Workspaces define the fields and layout that staff use when adding or editing records. Different record types such as...
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Documentation (3622)

  1. Link to a URL

    Chat Live Media Bar Using the Agent Browser User Interface Search Home Using Chat Chat Live Media Bar After Chat Last Updated: 09/09/2022

  2. Link to a URL

    Live Media Bar real time through typed conversation. Live Media Bar With the Live Media bar , you can log in, log Last Updated: 06/16/2022

  3. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 09/09/2022

  4. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 02/22/2024

  5. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 06/16/2022
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