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Knowledge Base (3)
- Answer: Environment: Profiles/Staff Accounts Oracle B2C Service Resolution: If a user profile has the "Profiles" checkbox checked (under the "Administration" tab) then all profiles will be available...
- Answer: Environment: Ask a Question (AAQ), SmartAssistant (SA), Appending SA via Business Rules Oracle B2C Service Resolution: There are two options for appending content / suggesting solutions using...
- Answer: Environment: Analytics, Profiles / Accounts All versions Resolution: Standard Reports Two standard reports allow you to view staff account information based on profile permissions. For more...
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Documentation (8)
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Review and Accept Autotuner Recommendations . Double-click SA Auto Tuner component in your configuration list. The SA Auto Tuner dashboard Last Updated: 09/09/2022
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Review and Accept Autotuner Recommendations . Double-click SA Auto Tuner component in your configuration list. The SA Auto Tuner dashboard Last Updated: 02/22/2024
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ContentSearch "; // ******************************************************************* //echo "<h1>Do a search, SA , and PopularContent with a logged in Last Updated: 02/08/2023
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Customer Portal » \RightNow\Controllers\AjaxRequest about the form submission, including errors, IDs of records created, or SA results if an incident is Last Updated: 10/23/2018
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Customer Portal » \RightNow\Models\Incident Returns array The SmartAssistantContentSearch object and the key-value array needed to get SA Last Updated: 10/23/2018
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