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Knowledge Base (5)

  1. Translate incoming and outgoing messages on an incident

    Updated Answer: Environment :  Oracle B2C Service   Resolution : Language translation is supported on both incoming and outgoing messages from within the Browser UI. With the correct permissions, an agent...

  2. Error on insert with the Data Import Wizard

    Answer: Environment :  Oracle B2C Service Console Issue: We sometimes receive the error " There is an unclosed literal string " or " Unable to communicate with server " and sometimes receive multiple...

  3. Data Import slower than usual

    Answer: Environment: Data Import Wizard Oracle B2C Service, all versions Resolution: Depending of the type and the volume of what you are trying to import in your site using Data Import Wizard you...

  4. State Child Protection Registry laws and email marketers

    Answer: Environment: Outreach, Feedback Resolution: Michigan/Utah Child Protection Registry On July 1, 2005, in Utah and November 16th, 2005, in Michigan, new state laws took effect that prohibit sending...

  5. Disable the Chat Transfer

    Answer: Environment : Agent Browser UI (BUI), B2C Service Chat API, Oracle B2C Service Issue : I am unable to manipulate the chat API to disable the transfer button. Resolution : The chat API is managed...
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Documentation (2)

  1. Link to a URL

    Perform Mathematical Calculations In Rules monthly income: 5000 the household's monthly deductions: 750 the household's adjusted monthly Last Updated: 08/22/2024

  2. Link to a URL

    Customer Portal ('RightNow.Chat.Controller.ChatCommunicationsController.setEndUserActivityStatus("' + ActivityState.LISTENING + '")', 5000 ); }, /** * This defines the Last Updated: 10/23/2018
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