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Knowledge Base (136)

  1. Support has ended for Windows 7 and some versions of Microsoft's .NET Framework

    Answer: Environment: All Supported .NET versions of Oracle B2C Service Issue: Support by Microsoft is ending for Windows 7 and some versions of Microsoft .NET framework. See Notes below! In keeping with...

  2. Windows 7: Screen flicker

    Answer: Environment: All supported versions Resolution: The screen flickering with Windows 7 and the CX application is a Windows 7 design limitation based on the kernel stack size. Once the hierarchy of...

  3. Using "Map Network Drive" in Windows 7

    Answer: Environment: WebDAV, Windows 7, TLS Protocol Oracle B2C Service, all supported versions Issue: Unable to establish a WebDAV connection to the customer portal using the "Map Network Drive"...

  4. Long-term and Short-term solved counts

    Answer: Environment: Answers, Solved Count Resolution: There are four fields in the answers table that account for solved count for end-user vs. admin and short-term vs. long-term activity. ...

  5. How to Access Configuration Assistant

    Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see  Answer ID 12490: Accessing My Services and...
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Documentation (195)

  1. Link to a URL

    Transactions Database Table Transaction Types ) Status Changed (6) Time Billed Added ( 7 ) Response Sent (8) Escalated (11) SmartAssist (12 Last Updated: 09/09/2022

  2. Link to a URL

    Transactions Database Table Transaction Types ) Status Changed (6) Time Billed Added ( 7 ) Response Sent (8) Escalated (11) SmartAssist (12 Last Updated: 02/22/2025

  3. Link to a URL

    Transactions Database Table Transaction Types ) Status Changed (6) Time Billed Added ( 7 ) Response Sent (8) Escalated (11) SmartAssist (12 Last Updated: 06/16/2022

  4. Link to a URL

    April 2017 table name plus the package name must be 33 characters or fewer. TypeScript reference The Last Updated: 02/20/2025

  5. Link to a URL

    Analytics for External Data length of the table name plus the package name must be 33 characters or fewer. label Table is the Last Updated: 02/20/2025
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