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Knowledge Base (102)

  1. Intelligent Advisor Update Schedule

    Answer: Environment: Intelligent Advisor, All Versions Resolution: Intelligent Advisor sites are updated automatically once each quarter. Test sites can be updated in place using the Service Cloud...

  2. Chat Maintenance

    Answer: Environment: B2C Service Chat, Chat Maintenance Oracle B2C Service Resolution: The B2C Service Chat is a single-version service that is updated without user impact. Product Development will regularly...

  3. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  4. Description of chat events

    Answer: Environment: B2C Service Chat Resolution:     Review the below table for a brief description of chat events within B2C Service Chat: Event ID Event Name Description 1 Agent Post Occurs when...

  5. Chat Service Updates

    Updated Answer: Environment: Chat Updates Oracle B2C Service Resolution: Product Development regularly updates services related to the Chat functionality.  The purpose of these updates is to improve the...
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Documentation (209)

  1. Link to a URL

    How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 09/09/2022

  2. Link to a URL

    What's New In Intelligent Advisor? Skip To Main Content Account Settings Logout Logo placeholder Account Settings Logout Filter: All Files Submit Search What's New In Intelligent Advisor? This topic provides a brief outline of new or... Last Updated: 10/20/2024

  3. Link to a URL

    Error (v12.2.1) of people is -3.0."> 19 <typ:number-val>-3.0</typ:number-val> 20 Last Updated: 08/22/2024

  4. Link to a URL

    ListEventsType (v12.2.1) ;/typ:number-val> 20 </typ:attribute-node> 21 </typ:decision Last Updated: 08/22/2024

  5. Link to a URL

    Calculate the Sum of a Non-Boolean Attribute In a Time Period = $80 19/12/2006 the daily amount spent = $10 20 /12/2006 the daily amount spent = $35 21 /12/2006 Last Updated: 08/22/2024
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