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Knowledge Base (667)

  1. Unable to download SOC 2 report from cloud.oracle.com

    Answer: Environment:  Oracle Cloud Portal, My Services   Resolution: To download reports from My Services > Documents, you will need to ensure you have Adobe Acrobat Reader installed on your...

  2. Using 'OR' logic with business rules

    Answer: Environment: Business Rules Oracle B2C Service Resolution: You can create rules that use OR criteria within the rule. This includes both selecting multiple items from a drop-down menu (product 1 OR...

  3. Chat API Example Chat Session

    Answer: Environment: Chat APIs Resolution: Below is a very simple, yet working (after you modify for your site), example of a Chat API Chat session.  Although these calls to the...

  4. FCRR statistic in the Agent Effectiveness report

    Answer: Environment: Analytics, Incidents Resolution: The First Contact Resolution Rate (FCRR) is a statistic included in the Agent Effectiveness report to indicate how effectively incidents are being...

  5. Reports have different totals for same group of data

    Answer: Environment: Analytics, Grouping Results Resolution: It is very important when adding aggregate columns to reports that you fully understand the data set being used. Especially in cases where...
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Documentation (1044)

  1. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022

  2. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 08/19/2024

  3. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022

  4. Link to a URL

    Intelligent Advisor Generation 2 Filter: All Files Submit Search Intelligent Advisor Generation 2 Oracle Intelligent Advisor Last Updated: 10/20/2024

  5. Link to a URL

    Manage User Access In Intelligent Advisor Generation 2 Filter: All Files Submit Search Manage User Access In Intelligent Advisor Generation 2 To manage user Last Updated: 10/20/2024
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