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Knowledge Base (1494)

  1. Oracle B2C Service Deprecations

    Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  2. General Guidance issues will be handled on Cloud Customer Connect

    Answer: As of May 2023, service requests for general guidance or consultative questions (also known as "How to...?") questions are now being answered in the  Oracle B2C Service Cloud Customer Connect...

  3. Requesting Assistance from Oracle B2C Service Technical Support

    Answer: Environment: Working with Oracle B2C Service Technical Support Resolution: Oracle B2C Service Technical Support troubleshoots all product areas of our solution to ensure the solution is functioning...

  4. PCI Data Security Standard (DSS) V4.0 Considerations

    Answer: Environment: PCI pods (Includes US Federal Government pods) Resolution: In March of 2022 the PCI Data Security Council released the new PCI Data Security Standard (DSS) V4.0.  As expected from a...

  5. Oracle B2C Service Customer Portal 2.0 Deprecation Announcement

    Answer: Environment: Customer Portal version 2.0 Deprecation Oracle B2C Service Resolution: The Oracle B2C Service Customer Portal version 2.0 was deprecated as of November 2012. Oracle does not test this...
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