Skip Navigation
Expand
Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications

Search Results

Knowledge Base (740)

  1. Contacting Oracle B2C Service Technical Support Services

    Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

  2. How to Access Configuration Assistant

    Updated Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see  Answer ID 12490: Accessing My Services and...

  3. Oracle B2C Service Deprecations

    Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  4. Chat agents can adjust the maximum available chat sessions

    Answer: Environment : All currently supported versions of Oracle B2C Service. Resolution: When enabled, the chat profile permissions "Set Max Sessions" (Service Cloud version 17C and earlier) and "Set...

  5. Interface specific variables and Chat

    Answer: Environment: Chat, Variables Resolution: When using variables within a chat thread, the variable will return the value from the interface the agent is logged into. During a chat, the interface the...
More Knowledge Base Results

Documentation (2446)

  1. Link to a URL

    View Session Use Use The Service Usage Metrics Session reports show you the number of tier 1 , tier 2, and tier 3 Last Updated: 09/09/2022

  2. Link to a URL

    Per Centum Engine, each unique visitor is assigned a random number between 1 and 100. This is a server-side Last Updated: 06/13/2023

  3. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 09/09/2022

  4. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 02/22/2024

  5. Link to a URL

    JavaScript methods to call Intelligent Advisor interviews , onNavigate) The parameters used with this method are given in Table 1 of JavaScript object parameters Last Updated: 05/22/2024
More Documentation Results

Community

Loading...
Cannot fetch community results
No results to display