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Knowledge Base (727)
- Answer: Environment: Oracle B2C Service Agent Browser UI (BUI) Resolution: When adding a browser control to a workspace or script, you can pass variables as URL parameters to prepopulate field values in the...
- Answer: Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our Outreach deliveries are being rejected with SMTP code 454 (4.7.0. Connection is not TLS encrypted. Recipient organization...
- Answer: Environment: Analytics, Rollups and Slices Resolution: Rollups and Slices You can use rollups or slices to collapse records based on a common value in your report. This, in effect, creates a...
- Answer: Environment: Incident Archiving, Agedatabase, Archive Console Oracle B2C Service, All versions Resolution: The Archive Incidents console is a component that can be added within the navigation...
- Answer: Environment: Incident Archiving Oracle B2C Service, February 2015 and newer releases Resolution: To support your ability to comply with your company's data retention policies, beginning in...
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Documentation (3012)
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Add a Real-Time Chat Report to a Navigation Set Real-Time Chat Report to a Navigation Set Add real-time chat reports so staff members can view a Last Updated: 09/09/2022
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Add a Real-Time Chat Report to a Navigation Set Real-Time Chat Report to a Navigation Set Add real-time chat reports so staff members can view a Last Updated: 02/22/2024
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Add a Real-Time Chat Report to a Navigation Set Real-Time Chat Report to a Navigation Set Add real-time chat reports so staff members can view a Last Updated: 06/16/2022
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Overview of Table Relationships in Reports Reports You can link tables in different reports so that they function like a single report Last Updated: 02/22/2024
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Overview of Table Relationships in Reports Reports You can link tables in different reports so that they function like a single report Last Updated: 09/09/2022
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