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Knowledge Base (14)
- Answer: Oracle B2C Service Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service. They are...
- Answer: The recording of our recent webinar on Basic Chat Rule Creation and Troubleshooting with Inspector Window is now available for viewing. CLICK HERE to access the webinar recording. In this...
- Answer: Environment: Oracle B2C Service Resolution: The Oracle B2C Service Auto Update Program is controlled by a number of site preferences. Customers can modify the following preferences in...
- Answer: Environment: Chat, Agent, Business Rules Resolution: When a chat is submitted by an end user it is inserted into the "Default Chat Queue" unless first acted upon by chat rules used to route the chat...
- Updated Answer: Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...
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