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Knowledge Base (148)

  1. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  2. Retrieving data from objects using ROQL

    Answer: Environment : ROQL Oracle B2C Service, November 2011 and newer Resolution : Below is sample php code that demonstrates how to retrieve data in a primary object that contains arrays. Your code...

  3. Keyword Search report shows 0 answers even though answers exist

    Answer: Environment: Analytics, Keyword Searching Issue: The Keyword Search report lists search words that indicate there are 0 answers returned for that search. When I search on that word, are...

  4. Determining the number of records that meet a certain condition

    Answer: Environment: Analytics Oracle B2C Service Resolution: Sometimes when creating reports, you need to report the count of records that meet a specific condition, such as the number of incidents in a...

  5. Using relative time filters in reports

    Answer: Environment: Analytics, All versions Oracle B2C Service Resolution: When working with reports, you can include filters for date and time fields as selection criteria. For example, with incidents, you...
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Documentation (9842)

  1. Link to a URL

    Customer Portal elements  0 JS Documentation Namespaces RightNow ActionCapture Ajax Chat Event Last Updated: 10/23/2018

  2. Link to a URL

    Customer Portal » \RightNow\Models\SitemapBase from 0 to 1) for social questions/discussions. MAX_LIMIT_PRIORITY_DISCUSSIONS Start point for range Last Updated: 10/23/2018

  3. Link to a URL

    Customer Portal » \RightNow\Models\QuestionsSitemap of priority scale (generally from 0 to 1) for social questions/discussions Last Updated: 10/23/2018

  4. Link to a URL

    Customer Portal » \RightNow\Models\AnswersSitemap (generally from 0 to 1) for social questions/discussions. MAX_LIMIT_PRIORITY_DISCUSSIONS Start Last Updated: 10/23/2018

  5. Link to a URL

    Specify the Default Number of Blank Entity Instances collect the default number of blank instances is set to 0 . You can change this to a different static Last Updated: 08/22/2024
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