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Knowledge Base (728)

  1. Chats do not have an incident associated

    Answer: Environment: Chat, Agent Console Resolution: In the enhanced console, it is possible to cancel the creation of an incident prior to the completion of a chat session. This will result in a chat with...

  2. How to access and use the Archived Incidents console

    Answer: Environment: Incident Archiving, Agedatabase, Archive Console  Oracle B2C Service, All versions Resolution: The Archive Incidents console is a component that can be added within the navigation...

  3. Including a variable on a custom tab, custom link, or browser control URL

    Answer: Environment: Oracle B2C Service Agent Browser UI (BUI) Resolution: When adding a browser control to a workspace or script, you can pass variables as URL parameters to prepopulate field values in the...

  4. SMTP code 454 - Connection is not TLS encrypted - on Outreach outgoing e-mail

    Answer: Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our Outreach deliveries are being rejected with SMTP code 454 (4.7.0. Connection is not TLS encrypted. Recipient organization...

  5. Creating drill-down reports

    Answer: Environment: Analytics, Rollups and Slices Resolution: Rollups and Slices You can use rollups or slices to collapse records based on a common value in your report. This, in effect, creates a...
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Documentation (3079)

  1. Link to a URL

    Add a Real-Time Chat Report to a Navigation Set Real-Time Chat Report to a Navigation Set Add real-time chat reports so staff members can view a Last Updated: 09/09/2022

  2. Link to a URL

    Add a Real-Time Chat Report to a Navigation Set Real-Time Chat Report to a Navigation Set Add real-time chat reports so staff members can view a Last Updated: 02/22/2024

  3. Link to a URL

    Add a Real-Time Chat Report to a Navigation Set Real-Time Chat Report to a Navigation Set Add real-time chat reports so staff members can view a Last Updated: 06/16/2022

  4. Link to a URL

    Overview of Table Relationships in Reports Reports You can link tables in different reports so that they function like a single report Last Updated: 02/22/2024

  5. Link to a URL

    Overview of Table Relationships in Reports Reports You can link tables in different reports so that they function like a single report Last Updated: 09/09/2022
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