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Knowledge Base (88)

  1. How to Access Configuration Assistant

    Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see  Answer ID 12490: Accessing My Services and...

  2. Oracle Cloud Customer Connect

    Answer: Environment : Oracle Cloud Customer Connect (OCCC) Customer Forum / Community Resolution: Oracle Cloud Customer Connect is a community gathering place for members to interact and collaborate on...

  3. How to Run the .NET Console in the latest Microsoft Edge Version

    Answer: Environment: Oracle B2C Service versions 19C and newer. * Resolution: By default the latest versions of Microsoft Edge will not install or update a ClickOnce application such as Oracle...

  4. Requirements to configure Language Translation for Chat in the Browser User Interface

    Answer: Environment Chat, Browser UI Oracle B2C Service   Resolution The “Language Translation for Chat” feature is now generally available. Agents handling chats in the Browser UI, can have access to a...

  5. Translate incoming and outgoing messages on an incident

    Updated Answer: Environment :  Oracle B2C Service   Resolution : Language translation is supported on both incoming and outgoing messages from within the Browser UI. With the correct permissions, an agent...
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Documentation (751)

  1. Link to a URL

    Live Media Bar real time through typed conversation. Live Media Bar With the Live Media bar , you can log in, log Last Updated: 06/16/2022

  2. Link to a URL

    Chat Live Media Bar Using the Agent Browser User Interface Search Home Using Chat Chat Live Media Bar After Chat Last Updated: 02/02/2025

  3. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 09/09/2022

  4. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 12/16/2024

  5. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 06/16/2022
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