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Knowledge Base (2)

  1. I need to be able to view/have access to Outlook Integration

    Answer: Environment: Oracle B2C Service Console, Outlook Integration (OI) Resolution: When editing a profile, you should see an Outlook Integration tab under Permissions.  If not, it's possible...

  2. Customer Support, Networking & the Modern Service Experience

    Answer: I’ve now been working as the Customer and Partner Support Experience Manager for CX Service Support for a little over a year. Thinking back on my first year, the most eye-opening and intriguing...
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