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Knowledge Base (85)

  1. Browser UI Analytics

    Answer: Browser UI Analytics The following runtime features are supported for reports that are configured with these features in the Service Console report designer: High Level Functionality Support...

  2. Can the options in the Ribbon be edited where you view reports?

    Answer: Environment: Analytics, ribbon, Custom record commands Resolution: Yes, you can change the options that display in the ribbon by editing the Customize Record Commands. Where to access it: Edit...

  3. Adding or editing a chart in a report

    Answer: Environment: Analytics, Charts Oracle B2C Service Resolution: You can include charts with custom reports, including bar charts, line charts, pie charts, and area charts. For most chart types, you...

  4. Customizing the Live Media Bar

    Answer: Environment: Not version specific, Live Media Bar Resolution: Stats can only be displayed in reports.  You can customize what the Agent sees in these repo r ts by modifying the Chat Workspaces...

  5. Changing the interface name displayed in the title bar

    Answer: Environment Interfaces, Site Management, .NET console Oracle B2C Service Resolution To change the name of your interface as it appears in the title bar of your .NET console, use the steps below: From...
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Documentation (842)

  1. Link to a URL

    Live Media Bar real time through typed conversation. Live Media Bar With the Live Media bar , you can log in, log Last Updated: 06/16/2022

  2. Link to a URL

    Chat Live Media Bar Using the Agent Browser User Interface Search Home Using Chat Chat Live Media Bar After Chat Last Updated: 09/09/2022

  3. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 09/09/2022

  4. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 02/22/2024

  5. Link to a URL

    How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 06/16/2022
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