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Knowledge Base (796)

  1. Oracle B2C Service Deprecations

    Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  2. Chat agents can adjust the maximum available chat sessions

    Answer: Environment : All currently supported versions of Oracle B2C Service. Resolution: When enabled, the chat profile permissions "Set Max Sessions" (Service Cloud version 17C and earlier) and "Set...

  3. Setting up mailboxes in B2C Service

    Answer: Environment: Oracle B2C Service, Email Management Resolution: Oracle B2C Service allows multiple Service and Outreach mailboxes to be set up on each interface. There are two types of mailboxes that...

  4. Error "dfsvc - No certificate available" when Installing B2C Console

    Answer: Environment: All supported versions Issue: Error "dfsvc - No certificate available" when Installing B2C Console Error "dfsvc - No certificates meet the application criteria." when Installing B2C...

  5. Enabling Internet Explorer 11 emulation mode for the Browser Control

    Answer: Environment: Profiles, IE11 Emulation Mode for Browser Controls in Workspaces, .NET console Oracle B2C Service All supported versions Resolution: NOTE:  It is best practice that agents now use...
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Documentation (1092)

  1. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022

  2. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022

  3. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 11/15/2023

  4. Link to a URL

    Getting Started -- .NET Getting Started — WSDL (. NET C#) Use this tutorial to walk through the creation of your first Last Updated: 02/08/2023

  5. Link to a URL

    Getting Started -- Java Axis2 . Click Finish to complete the project setup.   Step 2 : Create the Ant build file After you Last Updated: 03/28/2023
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