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Knowledge Base (502)
- Answer: Environment: B2C Service Chat Resolution: Review the below table for a brief description of chat termination events within B2C Service Chat: Termination Event Name Event ID Event Description...
- Answer: Environment: B2C Service Chat Resolution: Review the below table for a brief description of chat events within B2C Service Chat: Event ID Event Name Description 1 Agent Post Occurs when...
- Answer: Environment Chat, BUI, B2C 22B or Newer Resolution For agents handing chats in the Browser UI, a feature “Agent Affinity” is available starting with B2C Version 22B or newer. Agent Affinity...
- New Answer: Environment Chat, Browser UI Oracle B2C Service Resolution As of the 24B release, we are in the early adopter phase of the new feature “Language Translation for Chat in the Browser User...
- Answer: Environment: Chat, End-User pages Resolution: Chat will use a secure SSL connection as long as end-user SSL is enabled. End-user SSL is enabled by default for Oracle B2C Service as of version May...
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Documentation (5998)
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Chat Live Media Bar Using the Agent Browser User Interface Search Home Using Chat Chat Live Media Bar After Chat Last Updated: 09/09/2022
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The Live Help Page options are available for customizing Chat to match your business requirements. The Live Help Page Last Updated: 06/16/2022
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Live Media Bar chat agent, you can serve customers in real time through typed conversation. Live Media Bar With Last Updated: 06/16/2022
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Change the Live Help Page Message Bases Answer and Discussion Details pages automatically includes a Live Chat link. Change the Live Help Last Updated: 06/27/2022
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Change the Live Help Page Message Bases Answer and Discussion Details pages automatically includes a Live Chat link. Change the Live Help Last Updated: 02/18/2022
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