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Knowledge Base (497)

  1. Brief definition of chat termination events

    Answer: Environment: B2C Service Chat Resolution: Review the below table for a brief description of chat termination events within B2C Service Chat: Termination Event Name Event ID Event Description...

  2. Description of chat events

    Answer: Environment: B2C Service Chat Resolution:     Review the below table for a brief description of chat events within B2C Service Chat: Event ID Event Name Description 1 Agent Post Occurs when...

  3. FAQ's for B2C Chat Agent Affinity

    Answer: Environment Chat, BUI, B2C 22B or Newer   Resolution For agents handing chats in the Browser UI, a feature “Agent Affinity” is available starting with B2C Version 22B or newer. Agent Affinity...

  4. Administrators can view Chat Agent Personal Profile Settings in the Browser User Interface

    Answer: Environment Chat, Browser UI Oracle B2C Service   Resolution   As of the April I 2024 Browser UI release, Administrators can view chat agent personal profile settings from within the...

  5. What is Web Chat for Service?

    New Answer: Environment Chat / Engagement Engine Oracle B2C Service 23A and higher   Resolution Web Chat for Service (WCFS) is a new modern chat client available from the 23A release of B2C Service and is...
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Documentation (5964)

  1. Link to a URL

    Chat Live Media Bar Using the Agent Browser User Interface Search Home Using Chat Chat Live Media Bar After Chat Last Updated: 09/09/2022

  2. Link to a URL

    The Live Help Page options are available for customizing Chat to match your business requirements. The Live Help Page Last Updated: 06/16/2022

  3. Link to a URL

    Live Media Bar chat agent, you can serve customers in real time through typed conversation. Live Media Bar With Last Updated: 06/16/2022

  4. Link to a URL

    Change the Live Help Page Message Bases Answer and Discussion Details pages automatically includes a Live Chat link. Change the Live Help Last Updated: 06/27/2022

  5. Link to a URL

    Change the Live Help Page Message Bases Answer and Discussion Details pages automatically includes a Live Chat link. Change the Live Help Last Updated: 02/18/2022
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