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Knowledge Base (15)

  1. Oracle B2C Service Infrastructure Requirements

    Answer: Environment: System Requirements Oracle B2C Service, All support versions Resolution: Proper configuration and maintenance of your environment is crucial to your success.  Critical...

  2. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  3. Description of Action ID's in Clickstreams

    Answer: Environment: Clickstreams Action ID Resolution: Important! 1. The clickstream action ID's are defined by a separate table called cs_actions and are different for every customer (except for action_id...

  4. Oracle B2C Service 24D Supported Customer Platforms

    Answer: This document outlines supported browser specifications for customers using the customer portal pages provided in the release of Oracle B2C Service. For agent workstation specifications, including...

  5. Chat shows high percent of 'Enduser was lost' (absent)

    Answer: Environment:    Chat, End-user Pages Issue: Out of a fairly low volume of chats taken daily, many have a termination_event of 4 'End-user was Lost'. Resolution: This is generally seen when...
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Documentation (57)

  1. Link to a URL

    IAInputValue | Oracle Intelligent Advisor Flows SDK version 23.3.0 IAInputControl . Settings Member Visibility Protected Private Inherited External Theme OS Light Last Updated: 12/05/2024

  2. Link to a URL

    IAControl | Oracle Intelligent Advisor Flows SDK version 23.3.0 Protected Private Inherited External Theme OS Light Dark Oracle Intelligent Advisor Flows SDK Last Updated: 12/05/2024

  3. Link to a URL

    Biblioteca de Documentação do Intelligent Advisor Definições Terminar sessão Filtro: Todos os ficheiros Enviar pesquisa Biblioteca de Documentação do Last Updated: 04/30/2024

  4. Link to a URL

    IAInputControlStyle | Oracle Intelligent Advisor Flows SDK version 23.3.0 . Since 23.0.0 Settings Member Visibility Protected Private Inherited External Theme OS Last Updated: 11/25/2024

  5. Link to a URL

    IAInputDataType | Oracle Intelligent Advisor Flows SDK version 23.3.0 Member Visibility Protected Private Inherited External Theme OS Light Dark Oracle Intelligent Last Updated: 12/05/2024
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