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Knowledge Base (15)

  1. Auto Update Program

    Answer: Environment: Oracle B2C Service updates Resolution: The Auto Update Program (AUP) delivers the latest product capabilities through scheduled, reoccurring updates enabling your business to provide...

  2. Maximum Database Connections

    Answer: Environment: Oracle B2C Service Issue: The presence of database (db) connection errors (max_user_connections/drizzle state read:lost connection to server/unable to configure connection) logged to a...

  3. Testing customer portal end-user PTA with Upgrade, Clone or Test site

    Answer: Environment: Oracle B2C Service customer portal when accessing a non-Production region. Resolution: Upon creation of a Test site, Upgrade site or a Clone site, you may encounter problems...

  4. Oracle B2C REST API returns 500 response code for custom object PATCH method

    Answer: Environment: Oracle B2C Service Oracle B2C Service REST API Resolution: The REST API returns a response code of 500 including OSC-CREST-00008 and the detail "Cannot save/update: <custom...

  5. Incorrect Cutover Date/Time in Email Notifications

    Answer: Environment: Oracle B2C Service, Version Update   Resolution:   Prior to B2C Service version update, the production site cutover schedule is emailed to Identity Domain users. If...
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Documentation (18)

  1. Link to a URL

    Customer Portal » \RightNow\Hooks\SqlMailCommit Customer Portal PHP Documentation JS Documentation Back to top   Javascript is disabled; several features are only available if Javascript is enabled. Public Protected Inherited... Last Updated: 10/23/2018

  2. Link to a URL

    Customer Portal » RightNow\Libraries\Widget Customer Portal PHP Documentation JS Documentation Back to top   Javascript is disabled; several features are only available if Javascript is enabled. Namespaces Widget \ RightNow \... Last Updated: 10/23/2018

  3. Link to a URL

    Customer Portal » RightNow\Models Customer Portal PHP Documentation JS Documentation Back to top   Javascript is disabled; several features are only available if Javascript is enabled. Namespaces Models \ RightNow \ Models... Last Updated: 10/23/2018

  4. Link to a URL

    Customer Portal » \RightNow\Models\Country Customer Portal PHP Documentation JS Documentation Back to top   Javascript is disabled; several features are only available if Javascript is enabled. Public Protected Inherited... Last Updated: 10/23/2018

  5. Link to a URL

    Customer Portal » RightNow Customer Portal PHP Documentation JS Documentation Back to top   Javascript is disabled; several features are only available if Javascript is enabled. Namespaces RightNow Controllers... Last Updated: 10/23/2018
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