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Knowledge Base (14)

  1. Oracle B2C Service Deprecations

    Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  2. How do I check Apache Logs for my site?

    Answer: Frequently customers need to be able to check webserver traffic against their sites, for use cases like (1) security audits (2) debugging customizations or (3) checking usage.  As of December...

  3. Oracle Cobrowse Deprecation and EOL

    Answer: Environment: Cobrowse all versions and environments Resolution: All versions of Cobrowse are deprecated as of December 8th 2022. Cobrowse is "End of Life" as of December 2023. The Cobrowse “end of...

  4. General Guidance issues will be handled on Cloud Customer Connect

    Answer: As of May 2023, service requests for general guidance or consultative questions (also known as "How to...?") questions are now being answered in the  Oracle B2C Service Cloud Customer Connect...

  5. Customer Portal 3.6, 3.7 and 3.8 Deprecation and EOL

    Answer: Environment: Customer Portal versions 3.6, 3.7 and 3.8 Oracle B2C Service Resolution: The Oracle B2C Service Customer Portal versions 3.6, 3.7 and 3.8 are deprecated as of November 2022. Customers on...
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Documentation (188)

  1. Link to a URL

    How to Seed Your Knowledge Base Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 09/09/2022

  2. Link to a URL

    What's New In Intelligent Advisor? November 2023 (Release 23D) Decision service usage report (Monthly Update 2) You can now see Last Updated: 10/20/2024

  3. Link to a URL

    Connector Version Support November 2021 November 2021 12.2.13 February 2023 February 2023 12.2.18 No end date currently Last Updated: 08/22/2024

  4. Link to a URL

    Release Notes January 2024 IInsightsContext This object has been added. July 2023 Workspace Functions The Last Updated: 11/04/2024

  5. Link to a URL

    Policy Modeling System Requirements 8 ended on January 12, 2016, and support for Windows 8.1 ended on January 10, 2023 . Learn more Last Updated: 08/22/2024
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