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Knowledge Base (3)

  1. Change order of accounts in the assigned field

    Answer: Environment : Staff Accounts, May 2010 and newer releases Resolution : To change the order of Staff Accounts: From the Configuration Menu, open the Staff Management folder. Open a corresponding...

  2. Extra U.S. states are listed in the Countries / Provinces table

    Answer: Environment: Countries / Provinces, States Resolution: The Countries / Provinces table includes two-letter abbreviation entries for the U.S. state and territories. By default, the common name and...

  3. 'Expired' status from the KA REST API call (Get Content with mode=FULL) metadata fields

    Answer: Environment: Knowledge Advanced for Oracle B2C Service Resolution: Unlike the "Publish'/'Draft' status (which is statically set in one of content metadata fields.), the 'Expired' status is a...
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