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Knowledge Base (37)

  1. To help protect your security, Internet Explorer blocked this site from downloading files to your computer

    Answer: Environment:    Downloading attachments from Answer Print Preview Issue:   Opening documents from Answers Print Window may cause the browser to prompt for downloading files. This...

  2. Cobrowse and 64 bit Internet Explorer and Java Runtime Environment

    Answer: Environment: Standalone Cobrowse, IE, JRE Resolution: The Standalone Cobrowse (formerlyLiveLOOK) application for 64 bit IE works with JRE. JRE must also be the 64 bit version.

  3. Adding Engagement Engine to Internet Explorer trusted sites list

    Answer: Environment: February 2014 and newer releases Resolution: You need to add the site https://os.atg.com to your Trusted Sites. Open Control Panel   Select the Security Tab   Select...

  4. Internet Explorer version and Oracle B2C Service Customizations

    Answer: Environment: This answer only applies to browser controls within the Oracle B2C Service .net Console Resolution: NOTE:  It is best practice that agents now use the Browser UI instead of the .NET...

  5. Custom Error Pages not displaying in Internet Explorer

    Answer: Environment: This answer applies to Customer Portal page sets, Internet Explorer (IE) Oracle B2C Service Resolution: When custom error pages display as expected in all browsers except for Internet...
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