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Knowledge Base (34)

  1. To help protect your security, Internet Explorer blocked this site from downloading files to your computer

    Answer: Environment:    Downloading attachments from Answer Print Preview Issue:   Opening documents from Answers Print Window may cause the browser to prompt for downloading files. This...

  2. Internet Explorer version and Oracle B2C Service Customizations

    Answer: Environment: This answer only applies to browser controls within the Oracle B2C Service .net Console Resolution: NOTE:  It is best practice that agents now use the Browser UI instead of the .NET...

  3. Custom Error Pages not displaying in Internet Explorer

    Answer: Environment: This answer applies to Customer Portal page sets, Internet Explorer (IE) Oracle B2C Service Resolution: When custom error pages display as expected in all browsers except for Internet...

  4. Microsoft end of support for IE and console workspace browser controls

    Answer: Environment:   .Net console workspace browser controls   Issue:   Microsoft is ending support for Internet Explorer 11, IE 11, on June 15, 2022.   Resolution:   Browser...

  5. After completing a chat, pop-up survey not opening a new window in Chrome or Firefox

    Answer: Environment: Chat Rules, Feedback, Surveys Oracle B2C Service, All Versions Issue: After a chat is completed the pop-up survey should open a new window in Chrome or Firefox like...
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Documentation (11)

  1. Link to a URL

    Possible Reasons and Resolutions for a Lost Co-browse Session ‘Trusted sites’ or ‘Intranet’ to a more restricted zone like ‘Internet’ or ‘Restricted’; non- IE Last Updated: 08/18/2022

  2. Link to a URL

    Customer Portal ") { // IE doesn't allow setting innerHTML on an iframe //but Last Updated: 10/23/2018

  3. Link to a URL

    Customer Portal Static RightNow.Ajax A URL of this length is supported by all browsers. IE is the limiting Last Updated: 10/23/2018

  4. Link to a URL

    Customer Portal ; } // Without this, IE gets weird and calls the submit handler twice. args[1].halt Last Updated: 10/23/2018

  5. Link to a URL

    Customer Portal firefox, several versions of chrome and IE . if (data.action === "LOGOFF" && Last Updated: 10/23/2018
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