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Knowledge Base (36)

  1. To help protect your security, Internet Explorer blocked this site from downloading files to your computer

    Answer: Environment:    Downloading attachments from Answer Print Preview Issue:   Opening documents from Answers Print Window may cause the browser to prompt for downloading files. This...

  2. After completing a chat, pop-up survey not opening a new window in Chrome or Firefox

    Answer: Environment: Chat Rules, Feedback, Surveys Oracle B2C Service, All Versions Issue: After a chat is completed the pop-up survey should open a new window in Chrome or Firefox like...

  3. Cobrowse and 64 bit Internet Explorer and Java Runtime Environment

    Answer: Environment: Standalone Cobrowse, IE, JRE Resolution: The Standalone Cobrowse (formerlyLiveLOOK) application for 64 bit IE works with JRE. JRE must also be the 64 bit version.

  4. Adding Engagement Engine to Internet Explorer trusted sites list

    Answer: Environment: February 2014 and newer releases Resolution: You need to add the site https://os.atg.com to your Trusted Sites. Open Control Panel   Select the Security Tab   Select...

  5. Internet Explorer version and Oracle B2C Service Customizations

    Answer: Environment: This answer only applies to browser controls within the Oracle B2C Service .net Console Resolution: NOTE:  It is best practice that agents now use the Browser UI instead of the .NET...
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Documentation (11)

  1. Link to a URL

    Possible Reasons and Resolutions for a Lost Co-browse Session ‘Trusted sites’ or ‘Intranet’ to a more restricted zone like ‘Internet’ or ‘Restricted’; non- IE Last Updated: 08/18/2022

  2. Link to a URL

    Customer Portal ") { // IE doesn't allow setting innerHTML on an iframe //but Last Updated: 10/23/2018

  3. Link to a URL

    Customer Portal Static RightNow.Ajax A URL of this length is supported by all browsers. IE is the limiting Last Updated: 10/23/2018

  4. Link to a URL

    Customer Portal ; } // Without this, IE gets weird and calls the submit handler twice. args[1].halt Last Updated: 10/23/2018

  5. Link to a URL

    Customer Portal firefox, several versions of chrome and IE . if (data.action === "LOGOFF" && Last Updated: 10/23/2018
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