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Knowledge Base (427)

  1. Including the answer URL from the end-user pages in report output

    Answer: Environment: All Versions, Analytics Oracle B2C Service Resolution: The way to add the answer URL is to format the column accordingly in the report to the answers on your end user pages. To do...

  2. Setting the answers to display the 5 most used and 5 new

    Answer: Environment: Answers, End-user pages Resolution: While there is not a way to separately display these two blocks of 5 answers on the list of answers, you can produce a similar effect with some clever...

  3. Font size discrepancies between what agents see and what shows in response emails

    Answer: Environment: Visual Email, Incidents, Workspace Options November 2011 and newer Resolution: This behavior is due to fonts in the Rich Text Incident Thread control being listed in pixels rather...

  4. Interval types in the Incident Performance table

    Answer: Environment: Incident Performance, inc_performance: Resolution: Note: The intervals are computed by the agedatabase utility. As a result, today's activity will not be available until tomorrow when...

  5. Single Sign On (SSO) Issue analysis

    Answer: Environment: Oracle B2C Service, All versions Resolution: Administrators should first make every effort to  troubleshoot configuration issues  using the logs available natively within...
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Documentation (604)

  1. Link to a URL

    Manually Migrate a Version 10.3 Or Earlier Project to the Current Version of Policy Modeling Validate user input . 5 . Add interview help text If your 10 .x project used commentary, you will need to Last Updated: 09/20/2024

  2. Link to a URL

    Examples of Control Restyling text field (for example, text entered for a number input) in an interview like this: Example 5 Last Updated: 08/22/2024

  3. Link to a URL

    Choose Boolean Attribute Text conclusively and should not be used. 5 . Boolean attributes should represent a single concept In many Last Updated: 08/22/2024

  4. Link to a URL

    Change the Display of Check Boxes extension. For more information, see Example 5 in Examples of control restyling . Oracle Copyright Last Updated: 08/22/2024

  5. Link to a URL

    Change the Display of Radio Buttons . For more information, see Example 5 in Examples of control restyling . Oracle Copyright Statement Last Updated: 08/22/2024
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