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Knowledge Base (514)

  1. Chat Engagement Panel in BUI

    Updated Answer: Environment: Chat, Engagement Panel (EP), Browser UI Oracle B2C Service Resolution: The Engagement Panel (EP) is the section of the Browser UI where agents handle live chats. The icons available on...

  2. What is Web Chat for Service?

    Answer: Environment Chat / Engagement Engine Oracle B2C Service 23A and newer   Resolution Web Chat for Service (WCFS) is a new modern chat client deployed and configured with Engagement Engine. WCFS is...

  3. Requirements to configure Language Translation for Chat in the Browser User Interface

    Updated Answer: Environment Chat, Browser UI Oracle B2C Service   Resolution The “Language Translation for Chat” feature is now generally available. Agents handling chats in the Browser UI, can have access to a...

  4. Brief definition of chat termination events

    Answer: Environment: B2C Service Chat Resolution: Review the below table for a brief description of chat termination events within B2C Service Chat: Termination Event Name Event ID Event Description...

  5. Description of chat events

    Answer: Environment: B2C Service Chat Resolution:     Review the below table for a brief description of chat events within B2C Service Chat: Event ID Event Name Description 1 Agent Post Occurs when...
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Documentation (5868)

  1. Link to a URL

    Chat Live Media Bar Using the Agent Browser User Interface Search Home Using Chat Chat Live Media Bar After Chat Last Updated: 09/09/2022

  2. Link to a URL

    Live Media Bar chat agent, you can serve customers in real time through typed conversation. Live Media Bar With Last Updated: 06/16/2022

  3. Link to a URL

    Change the Live Help Page Message Bases Answer and Discussion Details pages automatically includes a Live Chat link. Change the Live Help Last Updated: 06/27/2022

  4. Link to a URL

    Change the Live Help Page Message Bases Answer and Discussion Details pages automatically includes a Live Chat link. Change the Live Help Last Updated: 08/19/2024

  5. Link to a URL

    Change the Live Help Page Message Bases Answer and Discussion Details pages automatically includes a Live Chat link. Change the Live Help Last Updated: 06/27/2022
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