Skip Navigation
Expand
Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications

Search Results

Knowledge Base (54)

  1. Intelligent Advisor Update Schedule

    Answer: Environment: Intelligent Advisor, All Versions Resolution: Intelligent Advisor sites are updated automatically once each quarter. Test sites can be updated in place using the Service Cloud...

  2. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  3. Automating selecting 'Send on Save' when responding to incidents

    Answer: Environment: Workspace, Incidents, .NET client only Oracle B2C Service Issue: When an agent responds to a customer, they have to manually select 'Send on Save'.  Agents are forgetting to do...

  4. Mobile site reverts to desktop, can we edit the mobile cookies?

    Answer: Environment: Mobile, Cookies, Widgets Oracle B2C Service, Customer Portal Issue: When selecting the desktop link from the mobile site, it diverts to the desktop site. If the browser is then closed...

  5. Including the answer URL from the end-user pages in report output

    Answer: Environment: All Versions, Analytics Oracle B2C Service Resolution: The way to add the answer URL is to format the column accordingly in the report to the answers on your end user pages. To do...
More Knowledge Base Results

Documentation (38)

  1. Link to a URL

    What's New In Intelligent Advisor? Skip To Main Content Account Settings Logout Logo placeholder Account Settings Logout Filter: All Files Submit Search What's New In Intelligent Advisor? This topic provides a brief outline of new or... Last Updated: 09/20/2024

  2. Link to a URL

    Find the Next Instance of the Given Day/month year to be 30/6/2020 if the current date is 21 /07/2019. Oracle Copyright Statement Copyright © 1994 Last Updated: 08/22/2024

  3. Link to a URL

    Count the Number of Whole Months between Two Dates monthly repayments remaining is 21 . Note: The order of the two dates in the function does not affect Last Updated: 08/22/2024

  4. Link to a URL

    Count the Number of Weekdays between Two Dates business days in May 2019 to be 21 . Note that if the first date in the function is after the second date Last Updated: 08/22/2024

  5. Link to a URL

    Format of Response Data " "2021-06-30"   Time of day " hh:mm:ss" " 21 :58:05"   Date and time "YYYY-MM-DDThh:mm Last Updated: 08/22/2024
More Documentation Results

Community

Loading...
Cannot fetch community results
No results to display