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Knowledge Base (498)
- Answer: Environment: B2C Service Chat Resolution: Review the below table for a brief description of chat termination events within B2C Service Chat: Termination Event Name Event ID Event Description...
- Answer: Environment: B2C Service Chat Resolution: Review the below table for a brief description of chat events within B2C Service Chat: Event ID Event Name Description 1 Agent Post Occurs when...
- Answer: Environment Chat, BUI, B2C 22B or Newer Resolution For agents handing chats in the Browser UI, a feature “Agent Affinity” is available starting with B2C Version 22B or newer. Agent Affinity...
- New Answer: Environment Chat / Engagement Engine Oracle B2C Service 23A and higher Resolution Web Chat for Service (WCFS) is a new modern chat client available from the 23A release of B2C Service and is...
- Answer: Environment: Chat, Browser UI Oracle B2C Service Resolution: Agents using the Browser UI to answer live chats receive a toast notification when a chat request is assigned to them. The toast...
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