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Knowledge Base (187)

  1. Technical Documentation and Sample Code

    Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  2. Documentation for Oracle B2C Service Products

    Answer: Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides. Supported...

  3. Chat transcript is not saved in the incident created from chat

    Answer: Environment: Interaction workspace, Chat workspace, Chat transcript, Browser User Interface (BUI) Resolution: Depending on the chat workspace settings as explained in Answer ID 6084: Explains...

  4. Oracle B2C Service Infrastructure Requirements

    Answer: Environment: System Requirements Oracle B2C Service, All support versions Resolution: Proper configuration and maintenance of your environment is crucial to your success.  Critical...

  5. Browser UI Incident Workspace

    Answer: Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Object Types •  Answers •  Assets •  Contacts • ...
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