Because tis the season for giving, OSvC Technical Support team members are sharing their favorite tips over the next 12 days — for troubleshooting, maintaining and customizing the Oracle Service Cloud.

Tip #4:

"When asked to provide a screen shot, make sure it is uncropped. Cropping can eliminate important pieces of information that may be just what the Technical Support engineer needs to fully understand the issue."

—  Mike Garverick, Technical Lead