Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
cx.rightnow.com
Resolution:
You have been referred to the secure support site for customers who have purchased Oracle B2C Service hosting on the UK government data center. Your support is managed through this secure site instead of cx.rightnow.com so that we can ensure that your data is stored in an environment only accessible to agents who are UK citizens based in the UK. Contacts from your organization on cx.rightnow.com are migrated on a one time basis to the secure site, after which, for security purposes, you'll need to manage your contacts there separately via https://cx-ukgovt.cx.ukg.oraclecloud.com/app/contact/list, but don't worry about remembering this link. Now that you are a UK government data center user, you will be redirected to this page when you navigate to Contact Management through cx.rightnow.com. Updates to contacts on the secure site are automatically synched to cx.rightnow.com, so you should not have to manage your contact information in two places. The secure site is used only for management of your service requests - all other support functionality (ex: the knowledge base) will continue to be accessible via cx.rightnow.com. If your site was hosted on a non-UK government data center and migrated, your old service requests can be managed via the link https://cx-ukgovt.cx.ukg.oraclecloud.com/app/account/questions/list or simply choose "Support"->"Manage My Service Requests" in the menu above. Any non-UK government ("Legacy" Service Requests) will appear in a section below UK government secure Service Requests. If you feel that this service was enabled for you in error, please contact your Technical Account Manager or Salesperson.