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Your site is not configured to allow reporting on threads.note
Answer ID 9602   |   Last Review Date 05/11/2020

Will HIPAA change how my reports work?

Environment:

Reports, HIPAA sites
Oracle Service Cloud, All versions

Issue:

The following error is seen when attempting to view or edit a report:

Report Errors
The report contains the following error:

Invalid reference to threads.note. Your site is not configured to allow reporting on threads.note.

You will need to edit the report to resolve these errors.

Resolution:

If a site is configured for HIPAA, there are a number of limitations imposed on the site. One of these is that threads.note generally cannot be used in reports.

For additional information regarding a HIPAA Service Cloud Environment, please see Answer ID 9570: Guidance for Implementing in PCI or HIPAA Service Cloud Environment.

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