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What is Advanced Routing and When Does It Update?
Answer ID 9497   |   Last Review Date 10/07/2018

Advanced Routing Updates


Advance Routing (Smart Interaction Hub or SIH)


The Advance Routing (Smart Interaction Hub) Service is a single-version service that is updated without user impact.

Product Development will regularly (monthly or quarterly) update the Advance Routing Service. The purpose of these updates are to improve the capabilities of the Advance Routing Service and/or to re-mediate known defects. The update process is designed to cause no impact to your service.