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Preventing some staff from receiving Oracle B2C Service emails and notifications
Answer ID 946   |   Last Review Date 11/23/2019

Can I exclude certain staff members from receiving any of the email messages and notifications sent by Oracle B2C Service?


Messages > Administration Emails and Notifications


The various email messages sent by your Oracle B2C Service site are enabled through the Configuration > Site Configuration > Interfaces. These messages are enabled or disabled for all staff members. These messages cannot be enabled or disabled separately for individual staff members.

Note: Messages listed on the Admin Notification tab are notifications that are sent to the staff member's Communication Center. The notifications may or may not be sent as separate emails to the staff member's email Inbox, depending on the staff member's personal settings.  

For more information on notifications and sending email messages, refer to Answer 1835: Staff notifications and email sent to staff.

See also the 'Message Types' section in the Online Help User Guide documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

For email messages, if the staff member does not need to receive ANY of the email messages or any report subscriptions, you can remove their email address from their staff account. Removing the staff email address will prevent emails from being sent to their Inbox.

To remove the email address for a staff member, use the steps below:

  1. From the Configuration menu, select Staff Management > Staff Accounts.  
  2. Right-click on the staff member you wish to configure and select Open.
  3. Remove the address from the E-mail Address text field.
    or in the Email Notifications drop-down menu, select the 'No Notifications' option to prevent email notifications from being sent to the staff member.
  4. Click Save.
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