Skip Navigation
Password Reset at contact creation
Answer ID 9397   |   Last Review Date 12/30/2018

Why am I seeing Password Reset in audit log when creating a new contact from the console?


All versions


The reason for seeing "Password Reset" transaction in Audit Log when a new contact is created from the application is caused by the fact that the logged in interface has Pass Trough Authentication activated (PTA_ENABLED is set to 1 or Yes). More information about PTA can be found on Answer ID 1575: Accessing PTA Guides.


This behavior is intended because the only way for a contact to login should be via the PTA and the password is invalidated by triggering the Password Reset transaction as soon as the contact is created.

Notify Me
The page will refresh upon submission. Any pending input will be lost.