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Auto Update Program (AUP) Enrollment Message
Answer ID 9263   |   Last Review Date 04/29/2019

When a site is enrolled into Auto Update Program (AUP), do we receive any notification?

Environment:

Oracle B2C Service Updates.

Resolution:

When a site is enrolled into Auto Update Program (AUP) automatically, an e-mail message similar to examples below is sent to support contacts for the site.

For newly created sites:

Recently you licensed an Oracle B2C Service site. Included in that license is an automatic enrollment in Oracle’s Auto Update Program for Oracle B2C Service. Your site, '<site name>', has been enrolled in the Program.

The Program is designed to help Oracle B2C Service customers automatically update to the latest release each quarter. This allows you to always have access to the latest available features while avoiding the administrative effort involved with update projects. Plus, your site is always within support compliance and receives the latest application fixes.

A notification will be sent on December 5 with the dates for your update. The notification will be sent quarterly thereafter. Please contact us before your upgrade site is created if you are working on customizations, integrations or other site implementation work that could conflict with an update.

Once the upgrade site is created, you will receive a notification and have access to the upgrade site for testing before the scheduled update date. You can reschedule the update to a preferred time, if needed.

Please do not make any changes to custom files (including Customer Portal files), Message Base and Configuration Verb entries, or Answer Images on the production site during the update process.

For pre-existing sites:

Recently Oracle launched the Service Cloud Auto Update Program (AUP), a program designed to help Oracle B2C Service customers automatically update their sites to the latest release each quarter.  Your site, ‘<site name>’, has been enrolled in the Auto Update Program.  This will allow you to always have access to the latest features of Oracle B2C Service. In addition, your site will always be within support compliance and receive the latest application fixes.

Your site will update in the coming months to the next generally available release of Oracle B2C Service.  You will receive a notice approximately 3 weeks before your upgrade site is scheduled to be created and until your site is created you can reschedule your update to a preferred time.  We recommend you contact us if you are developing integrations or other large site customizations that could conflict with your update.  

Once your upgrade site is created, you will receive a second notification and have access to the upgrade site for testing before the scheduled update date. We suggest that you do not make any changes to custom files (including Customer Portal files), Message Base, or Configuration Verb entries on the production site during your update testing.


Note: If a site is enrolled into AUP manually by a Technical Migration Manager, this message may not be sent.

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