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Cannot open Agent Browser UI, 'Error Application initialization failed'
Answer ID 9147   |   Last Review Date 12/24/2018

Why do I receive an "Error Application initialization failed." message when logging into BUI?

Environment:

All versions, Agent Browser UI, Internet Explorer/Mozilla Firefox

Issue:

The following error message is received when trying to log into Agent Browser UI using Internet Explorer/Mozilla Firefox:

"Error Application initialization failed. Would you like to retry? This page uses local storage and requires a storage enabled browser. Your browser is not storage enabled".

Resolution:

In order to resolve this, DOM Storage has to be enabled:

- On Internet Explorer: 

1. Go to Internet Options
2. Select Advanced tab
3. Scroll down to the Security section
4. Check "Enable DOM Storage" option and then hit Apply and Ok

- On Mozilla Firefox:

1. Type in about: config in the address bar and hit enter
2. Click on the I’ll be careful, I promise! button
3. Scroll down and double click on the dom.storage.enabled entry to alter the “value” from false to true (default setting)

Cause:

Web storage and DOM storage (document object model) are web application software methods and protocols used for storing data in a web browser. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.

By design, our application needs DOM storage to properly function.

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