Why do I receive "Fatal Error. Access Denied." when accessing Customer Portal pages or launch link for the console?
Environment:
Configuration Settings
&rs, All versions
Issue:
Agents receive this error when accessing Customer Portal pages or the install link for the Oracle B2C Service console
Fatal Error
Access Denied
Reason: Client address is not authorized.
In case the Oracle B2C Service console is already installed, when trying to access the application, the message returned will be: "Unable to connect to the remote server. Please make sure the site was entered correctly and that you are connected to the Internet".
Resolution:
In order to resolve this issue, the host has to be added in the list of IPs/ranges in the appropriate configuration setting:
SEC_VALID_ENDUSER_HOSTS (defines which hosts are allowed to access the end-user pages)
SEC_VALID_ADMIN_HOSTS (defines which hosts are allowed to access the administration interface/agent console)
...or you can elect to clear out the IP addresses/ranges from the configuration settings, in accordance with your business needs.
For further information on this topic refer to Answer ID 245: Restricting computers or hosts that can access the Oracle B2C Service console and end-user pages