Name |
Configuration Option |
Browser UI Support |
Notes |
Assets |
|
Supported |
Contact, Organization |
Audit Log |
|
Supported |
Contact, Task |
Collaboration |
|
Supported |
|
Contacts |
|
|
|
|
Report |
Supported |
|
|
Search Report |
Supported |
|
|
Secondary Search Report |
Supported |
|
|
Delay Report Behavior |
Supported |
|
|
Filter on Primary Key Only |
Supported |
|
|
Delete Records Immediately |
Supported |
|
|
Open Existing Records in new Workgroup |
Supported |
|
|
Create New Records in new Workgroup |
Supported |
|
|
Time Limit |
Supported |
|
|
Hide Report Commands |
|
|
|
Show Row Count |
|
|
Custom Object Relationship |
|
Supported |
Contact, Task |
File Attachments |
|
Supported |
Contact, Task |
|
Show Image |
Supported |
|
|
Show Row Count |
Supported |
|
|
Allow Delete |
Supported |
|
Guided Assistance |
|
|
|
|
Yes/No Question |
Supported |
|
|
Button Question |
Supported |
|
|
Link Question |
Supported |
|
|
Text Question |
Supported |
|
|
Image Question |
Supported |
|
|
Menu Question |
Supported |
|
|
List Question |
Supported |
|
|
Radio Question |
Supported |
|
|
Response |
Supported |
|
|
Text Explanation |
Supported |
|
|
Associated Answer |
Supported |
|
|
Fire Named Event |
Supported |
|
|
Call URL |
Supported |
|
Guides |
|
|
Incident |
|
Search Report |
Supported |
|
|
Show Search Inline |
Supported |
|
|
Show Search Button |
Supported |
|
|
Show Select Button |
Supported |
|
|
Show Navigation |
Supported |
|
Incidents |
|
|
Contact |
|
Report |
Supported |
|
|
Search Report |
Supported |
|
|
Delay Report Behavior |
Supported |
|
|
Filter on Primary Key Only |
Supported |
|
|
Delete Records Immediately |
Supported |
|
|
Open Existing Records in new Workgroup |
Supported |
|
|
Create New Records in new Workgroup |
Supported |
|
|
Time Limit |
Supported |
|
|
Hide Report Commands |
Supported |
|
|
Show Row Count |
Supported |
|
Notes |
|
|
Contact, Task |
Organization Hierarchy |
|
* |
Org |
Opportunities |
|
Supported |
Contact |
Outreach Activity View |
|
* |
Contact |
Rich Text Thread |
|
|
Incident |
|
Search Report |
Supported |
|
|
Confirm Response when Saving and Send on Save is selected |
Supported |
|
|
Commit Response when incident is saved |
Supported |
|
|
Add a response when selecting Send on Save if no response already exists |
Supported |
|
|
Reassign the incident when Send on Save is selected No Change |
Supported |
|
|
Reassign the incident when Send on Save is selected To Current Agent |
Supported |
|
|
Reassign the incident when Send on Save is selected to Unassigned |
Supported |
|
|
Automatically select send on Save when opening an incident never |
* |
use 'send' or 'send & close' |
|
Automatically select send on save when opening an incident on new |
* |
use 'send' or 'send & close' |
|
Automatically select send on save when opening an incident on edit |
* |
use 'send' or 'send & close' |
|
Automatically select send on save when opening an incident on new and edit |
* |
use 'send' or 'send & close' |
|
Change the incident's status when send on save is selected No Change |
Supported |
|
|
Change the incidents status when send on save is selected to Waiting |
Supported |
|
|
Change the incidents status when send on save is selected to Solved |
Supported |
|
Role Sets View |
|
* |
Contact |
Tasks |
|
|
Contact |
|
Report |
Supported |
|
|
Secondary Search Report |
Supported |
|
|
Delay Report Behavior |
Supported |
|
|
Filter on Primary Key Only |
Supported |
|
|
Delete Records Immediately |
Supported |
|
|
Open Existing Records in new Workgroup |
Supported |
|
|
Create New records in a new Workgroup |
Supported |
|
|
Time Limit |
Supported |
|
|
Hide Report Commands |
Supported |
|
|
Show Row Count |
Supported |
|
Time Billed |
|
|
Incident |
|
Time Required for edit |
Supported |
|
|
Time Required for solved |
Supported |
|
|
Hide report Commands |
Supported |
|
|
Show Row Counts |
Supported |
|
SLA Container |
|
Supported |
Contact |
SLA Instance |
|
Supported |
Contact |
Survey History View |
|
Supported |
Contact |
Web Visits |
|
|
Incident |
|
Report |
* |
|
|
Delay Report Behavior |
* |
|
|
Filter on Primary Key Only |
* |
|
|
Delete Records Immediately |
* |
|
|
Open Existing Records in new Workgroup |
* |
|
|
Create New Records in new Workgroup |
* |
|
|
Time Limit |
* |
|
|
Hide Report Commands |
* |
|
|
Show Row Count |
* |
|