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Browser UI Task Workspace
Answer ID 9024   |   Last Review Date 11/10/2019

What task workspace elements are supported by the Browser User Interface?

Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.

  • Object Types
    •  Answers
    •  Assets

    •  Contacts
    •  Custom Objects
    •  Incidents
    •  Organizations
    •  Tasks 
         -  Fields
         -  Relationship Items
         -  Actions
         -  Workspace Controls
  • Workspace Elements
    •  Controls
    •  Custom Fields
    •  Fields
    •  Labels
    •  Relationship Items
  • Workspace Rules
  • Agent Scripts
  • Channels
  • Desktop Workflows

NOTE:  The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.


* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.


Fields

Name  Type  Browser UI Support   Notes
 Answer  Search Menu  Supported  
 Assigned  Task Assignment Menu  Supported  No Inheritance
 Campaign  Search Menu  Supported  Read only
 Completed  Date/Time  Supported  
 Contact  Search Menu  Supported  No Inheritance
 Created  Date/Time  Supported  
 Document  Search Menu  Supported  Read only
 Due Date  Date/Time  Supported  
 Escalation Level  Text  Supported  
 Incident  Search Menu  Supported  
 Mailing  Search Menu  Supported  
 Name  Text  Supported  
 Notes  Text  Supported  
 Opportunity  Search Menu  Supported  Read only
 Percent Complete  Integer  Supported  
 Planned Completion  Date/Time  Supported  
 Priority  Menu  Supported  
 Rule State  Rule State  Supported  
 Start Date  Date/Time  Supported  
 Status  Menu  Supported  
 Survey  Search Menu  Supported  Read only
 Task ID  Integer  Supported  
 Task Template ID  Integer  Supported  
 Task Type  Menu  Supported  
 Updated  Date/Time  Supported  



Relationship Items

 Name  Configuration Option  Browser UI Support 
 Audit Log    Supported
 Custom Object Relationship    Supported
 File Attachments    Supported
 Notes    Supported


Actions

 Action  Browser UI Support   Notes
 Appointment  *  
 Bookmark URL  Supported  Always available and cannot be disabled via workspace configuration.
 Complete  Supported  
 Copy  Supported  
 Delete  Supported  
 Expand/Collapse  *  
 Forward  Supported  
 Info  *  
 Links  *  
 New  Supported  
 Print  Supported  
 Refresh  Supported  
 Reset Password  Supported  Only if Contact is associated
 Save  Supported  
 Save & Close  Supported  
 Spell Check  *  Leverages Browser Spellcheck



Workspace Controls

 Name  Configuration Option  Browser UI Support   Notes
 Answer    Supported
 Browser    Supported  
 Button    Supported  
 Hyperlink    Supported
 Image    Supported  
 List Box    Supported  
 Menu    Supported  
 Panel    Supported  
 Intelligent Advisor    Supported  
 Radio Buttons    Supported  
 Report    Supported  
 Script    Supported  
 Spacer    Supported  
 Tab set    Supported  
 Table    Supported  
 Text    Supported  
 Text Box    Supported  
 Title Bar    Supported  



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