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Error “The device is not ready” during login
Answer ID 8959   |   Last Review Date 12/17/2018

Why do I receive an error, "The device is not ready." during login?

Environment:

All supported versions

Issue:

Error received in the CX Console during login:

"The device is not ready."

Resolution:

To resolve this issue, check the profile's Deployment tab of the affected agent and look for the path defined in the Custom Deployment Location (e.g. D:\RightNow). 

Then, provide access to the affected computer to the drive letter mentioned above (e.g. drive letter D:).

To access the Custom Deployment Location of the profile, refer to  Answer ID 4611: Custom Deployment Location (CDL).

If the issue persists, please contact Oracle Service Cloud Technical Support via Ask Technical Support.

Cause:

The error is triggered when the drive letter defined in the Custom Deployment Location of the affected agent's profile is not accessible by the agent's computer.

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