Why do I receive an error, "The device is not ready." during login?
Environment:
All supported versions
Issue:
Error received in the CX Console during login:
"The device is not ready."
Resolution:
To resolve this issue, check the profile's Deployment tab of the affected agent and look for the path defined in the Custom Deployment Location (e.g. D:\RightNow).
Then, provide access to the affected computer to the drive letter mentioned above (e.g. drive letter D:).
To access the Custom Deployment Location of the profile, refer to Answer ID 4611: Custom Deployment Location (CDL).
If the issue persists, please contact Oracle B2C Service Technical Support via Ask Technical Support.
Cause:
The error is triggered when the drive letter defined in the Custom Deployment Location of the affected agent's profile is not accessible by the agent's computer.