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Rows missing in Logged in Staff Accounts Report
Answer ID 8930   |   Last Review Date 11/18/2018

Why are there rows missing in the standard Logged in Staff Accounts report?

Environment:

Logged In Staff Accounts (report ID 13121)
Oracle Service Cloud May 2016, Analytics

Issue: 

We are seeing blank lines or 'missing' accounts in the Logged In Staff Accounts report.

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Resolution:

This can happen when there are duplicate display names within accounts.  The 'missing' values are the result of the "Hide Repeating" option under the Column Format > Alignment tab. This option hides consecutive repeating values in the column but does not remove the row entirely.

This option is on by default and cannot be modified in the out-of-the-box report. There are two options to resolve this:

a) Modify the display name of the account(s)

b) Disable the 'Hide Repeating' option within the report. 

Note: Options cannot be modified within the standard report. You will need to create a copy and modify this option in the copied report.


For more information, see Answer ID 7915: Repeated values are not showing up.

See also the 'Format tab' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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