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"No Enabled Mailbox Exists" Notification When Creating a new Survey or Mailing
Answer ID 8730   |   Last Review Date 07/08/2019

Why is the following notification being received when trying to create a new survey or mailing?


Mailboxes, Outreach and Feedback
Oracle B2C Service, All versions


When creating a new survey or mailing, we receive this alert message:

"No Enabled mailbox exists. You will not be able to save until an enabled mailbox has been created.
Please create a mailbox in the Administration Console."



This error is being received when an Outreach mailbox is not yet created. Once the Outreach mailbox is created, the notification message will not display. 

For information and steps to configure an Outreach mailbox, refer to Answer ID 331: Setting up mailboxes in Oracle B2C Service

This also occurs on new upgrade sites before cutting over. The mailboxes are set to disabled to avoid conflicts with the production site. To get around this notification when creating a new survey or mailing, you need to navigate to the default outreach mailbox and save it once. After saving, you can create new surveys and mailings without encountering the notification.