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"No Enabled Mailbox Exists" Notification When Creating a new Survey or Mailing
Answer ID 8730   |   Last Review Date 05/13/2023

Why is the following notification being received when trying to create a new survey or mailing?

Environment:

Mailboxes, Outreach and Feedback
Oracle B2C Service, All versions

Issue:

When creating a new survey or mailing, we receive this alert message:

"No Enabled mailbox exists. You will not be able to save until an enabled mailbox has been created.
Please create a mailbox in the Administration Console."
 

Image

Resolution:

This error is being received when an Outreach mailbox is not yet created or enabled. Once the Outreach mailbox is created or enabled, the notification message will not display. 

For information and steps to configure an Outreach mailbox, refer to Answer ID 331: Setting up mailboxes in Oracle B2C Service

Note: This also occurs on upgrade sites or test sites if a default Outreach mailbox does not have Outgoing Email enabled. During the cloning process, mailboxes are set to disabled to avoid conflicts with the production site.  To get around this notification when creating a new survey or mailing or opening an existing survey or mailing, you need to navigate to the default outreach mailbox where you will be notified:


The Outgoing Email checkbox has been set to true.  During the upgrade process, the outgoing email property gets set to false.  Please save the record to set the outgoing property.

After saving, you can create new or open existing surveys and mailings without encountering the notification.  For more information about mailboxes and email-related testing on upgrade or test sites see Answer ID 2145: Testing email responses from an upgrade or test site