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Notification when creating survey
Answer ID 8730   |   Last Review Date 07/08/2019

Why is the following notification being received when trying to create a new survey?

Environment:

Mailboxes, Outreach and Feedback
Oracle B2C Service, All versions

Issue:

When creating a new survey, we receive this alert message:

"No Enabled mailbox exists. You will not be able to save until an enabled mailbox has been created.
Please create a mailbox in the Administration Console."
 

Image

Resolution:

This error is being received when an Outreach mailbox is not yet created. Once the Outreach mailbox is created, the notification message will not display.

For information and steps to configure an Outreach mailbox, refer to Answer ID 331: Setting up mailboxes in Oracle B2C Service

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