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Disabling a current survey
Answer ID 872 |
Last Review Date 01/09/2024
We sent a survey awhile back and we are still getting responses from it. Can we stop customers from responding now, but keep the current results?
Environment:
Outreach/Feedback, Surveys
All versions
Resolution:
You can temporarily suspend the survey from being mailed or you can permanently cancel the survey entirely so that it cannot be sent again in the future. When you cancel a survey, you can still view the survey results; however, you cannot re-enable that survey at a later time.
To suspend or cancel a survey, use the steps below:
- From the Surveys explorer, open the survey for editing.
- Click the Delivery tab.
- Click Suspend to temporarily halt the survey from being sent or click Cancel Invitation Message (or Cancel Mailing) to permanently disable the survey from being sent.
- Save and close the survey.