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The full width of the answer page is not viewable on a mobile device
Answer ID 8568   |   Last Review Date 12/19/2018

When using a mobile device, how come the end-user can't see the full width of the answer page?

Environment:

Answers viewed on mobile devices
Oracle B2C Service

Resolution:

If you are using a table in your answer and set a value for the table width, it may push the table past the viewable area of a user's screen. We recommend to not set a table width so that the screen will adjust according to the user's device. This is specifically important for mobile devices.

To see this setting, open the answer within the CX console and click the Answer tab. If you have a table on this page, right click within the table area to select the Table Properties option. Then view the Width setting. It is best to leave this field blank. Save your changes.

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