Business Rules, Message Templates
All Supported Versions of Oracle Service Cloud
The following are examples of where this issue may occur:
- Various display issues in message threads (i.e. inconsistent spacing within incident editor)
- Blank chat responses (i.e. customer posts text, but agent unable to see post)
- Message Templates: An error has occurred in the script on this page.
Please have your local IT review the following registry keys on your machine:
In those three locations within the registry, there should not be keys for the Oracle Service Cloud console, i.e. entries starting with 'RightNow.CX.exe='.
Adding an entry of 'RightNow.CX.exe=' in any of the FEATURE_BROWSER_EMULATION keys is not supported. It is not a registry key that is created by the installation of the console. It is known to cause issues with the rules editor, message threads (chat and incident), answer text, and potentially other parts of the application.
For supported method, refer to Answer ID 6418: Internet Explorer version and Oracle Service Cloud Customizations.