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Customers bypass the login pages and end up with an email of anonymous@anonymous.invalid
Answer ID 8283   |   Last Review Date 01/14/2019

How do we stop customers from using a "back door" that allows them to bypass login pages and initiate a chat with an email of "anonymous@anonymous.invalid"?

Environment:

Chat

Resolution

Add login_required=”true” to the rn:meta tag on the chat page.  For example:

<rn:meta login_required="true"/>

If the CP_CONTACT_LOGIN_REQUIRED configuration setting is enabled, then those pages where the login_required attribute is not set become protected and a user needs to login.

More detailed information can be found here:Answer ID 4200: Email Addresses in Chat

Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.

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